Refunds
Ask within 14 days of buying and you get your money back, no reason needed. Email hello@streambridgeforplex.com from the address you bought with, or include your license key. A refund switches the license key off. After 14 days we still look at every request; if something is broken for you, tell us.
What you're buying
StreamBridge Pro is a one-time purchase of a personal license: no subscription and no renewals. The key unlocks Pro on up to 5 Macs you use, and includes free updates. Payment is handled by Stripe; we never see your card. You need your own Plex server and Real-Debrid account, which are separate services with their own terms, and you're responsible for what you choose to watch through them. Automatic subtitles rely on third-party services and have a fair-use monthly allowance per license.
We may suspend a license that was paid for with a disputed or reversed payment. If a dispute is resolved in your favor, the license comes back on its own.
Privacy
The app has no analytics service and nothing that follows you to other apps or sites. What we do keep:
- When you buy
- Your email address and the Stripe payment reference, so we can send your key, find it again if you lose it, and process refunds. Stripe keeps your payment details under its own privacy policy.
- When you activate
- Your license key and your Mac's name, so you can see and free up your seats.
- Downloads and update checks
- One line each, with the country and the browser or app version, so we can count installs. No IP addresses.
- Install number
- The app makes a random number the first time it opens. It isn't your license, your Mac or any of your accounts. The app sends it with each update check, and once each when the app first opens, when Plex is connected, when Real-Debrid is added and the first time something plays, so we can count how many copies are in use and see where setup goes wrong. It never says what you play.
- Feedback
- What you write in the app's Send Feedback form, the app version, your country and the install number, plus your name and email address if you give them, so we can read it and reply. We quote it on this site only if you tick the box that allows it, and then only under the name you gave. Email us to have it deleted.
- Server logs
- Our hosting provider logs each request to this site and the app's server, including the IP address, so we can fix problems. These logs are deleted automatically after at most 7 days.
- Collections and search
- What you type into the Collections or movie search is sent to our server with your license key, if you have one. To find the films, it goes on to the AI and film-data services that read it. A collection made from those words is kept and shared with anyone who types the same words. We note which licenses follow a collection, to list the most followed and to count Pro's daily allowance.
- Subtitles (Pro)
- The film's identifier, short audio clips and the subtitle text are sent through our server to the subtitle, transcription and translation services that do the work. Finished subtitle timings are shared by film, so the next person watching gets them instantly; we note which license added each one, only so it can be removed if that purchase is refunded or the subtitles turn out to be wrong.
- Finding streams
- To look up streams, the app asks the Stremio addons it uses. They need your debrid service's API key to check which streams that service has, so it goes to them in the request, as it does in Stremio. We never receive it.
Everything else stays on your Mac, including your Plex server details and what you watch. To have your purchase data deleted, email us; we'll keep only what the law requires for tax records.
Lost your key?
Get it emailed to you again using the address you bought with.